At the bottom of your device, there is a single button. Simply click the button once to toggle between brightness settings.

Double check your data is current (not NA) by signing into glowcose.com/app. After 10 minutes of out-of-date data, your Glowcose will glow white.

No current blood glucose reading is available. Please check your CGM is supplying data.

Unplug the USB cable, press and hold the rear button while plugging the USB cable. Continue holding the button until it flashes red three times. Your Glowcose is not reset to factory settings.

Please use your mobile device browser (Chrome, Safari, etc) and navigate to either any website (glowcose.com, google.com) OR enter 192.168.4.1 in the URL bar. This should prompt the UI to start if it didn't automatically.

Double check your device connection code is correct

There is no limit to the amount of Glowcose devices that can be utilized with your Dexcom CGM. NOTE: Devices can span multiple networks to incorporate your unique lifestyle. This can include work, school, caregivers, and multiple locations within your residence.

This indicates that your glowcose device has successfully connected to your WiFi, but it is not currently receiving data from the sugarmate web application. If the sugarmate URL is not entered correctly, the light will be unable to receive data. Another common scenario includes your Dexcom CGM sensor losing signal, thus breaking the communication to sugarmate -> glowcose. 

glowcose is provisioned for 2.4GHz bandwidths. Due to the continuous flow of data, it was designed to properly load balance home networks. Please ensure that your router is properly configured to handle both 2.4GHz & 5GHz bandwidths.

Pairing mode is indicated by a vibrant scrolling of the color spectrum, better known as “disco mode”. This will continue until a WiFi network is successfully linked using the local network created by the Glowcose device.

When you are connecting your device to your WiFi network, “Glowcose” will be seen as an available network. Select it to begin the setup process.

Step 1: Plug in your Glowcose device using the USB cable provided.
Step 2: Once the device is in pairing mode, navigate to settings -> WiFi on your cell phone and select “GLOWcose” from your available networks.
Step 3: Select “Configure WiFi” within the WiFiManager webpage.
Step 4: Select your 2G WiFi network and enter your associated password.
Step 5: Update the sugarmate URL with your sugarmate.io account JSON data URL. The URL is pre-populated and sugarmate.io can simply replace “XXXXXX” in the body of the web address with your specific alpha-numeric ID

Yes! Within the “Configure WiFi” setup, underneath the sugarmate ID, there will be 3 freeform boxes as follows:
User HIGH - 200
User Target - 110
User LOW - 70
These can be updated to your preferred blood glucose levels.

NOTE: the above blood glucose levels are simply factory defaults. We recommend you use the values setup within your Dexcom CGM provided by your doctor.

No. Once your device has been successfully configured, if unplugged, it will search for your saved network once power has been restored. This process takes roughly 30-45 seconds before displaying your glucose level.

Every 5 minutes. To ensure the utmost accuracy, your device works in accordance with Dexcom real time updates and the sugarmate web application. 

Step 1: Navigate to your WiFi settings via cell phone.
Step 2: Select “GLOWcose” from your available networks.
Step 3: The “Configure WiFi” web page will then display, select “Info”.
Step 4: Scroll down toward the bottom of the page and select “reset WiFi settings” (red button)
Step 5: WiFi settings will be properly reset to factory settings within a few seconds. OR from a standard reset (hold button for 3 seconds etc.)