This guide is meant for new device setups and existing device firmware upgrades. Both need to complete the entire process which should take less than 5 minutes. This device firmware upgrade should be the last due to the innovative design of our new web app. Cheers!
If you are seeing this you are a apart of our new exciting web app roll out.
Visit glowcose.io and create an account.
Connect your CGM under the 'CGM Link' tab.
Note: Please make sure you use the device wearer account credentials not the caregivers. This can be found within the Dexcom app on the wearers mobile device.
You must have sharing enabled within the Dexcom app.
Note: Android users must have 1 follower for the share option to appear in the Dexcom app.
Verify your Dexcom credentials with the following:
https://uam1.dexcom.com (US Based)
https://uam2.dexcom.com (Outside of the US)
Make note of the “Device Connection Code” from the web app interface displaying your current blood glucose reading.
Your Device Connection Code is unique to you and will be required to connect your glowcose to the glowcose web app. One device code can be used with multiple glowcose devices.
Use the following video for steps 4 - 7 or the guide below.
1. Unplug the USB cord.
2. Press and hold the button on the rear of your glowcose.
3. Insert the USB cord while continuing to hold the button.
4. Three quick red flashes will indicate a successful reset.
The device has been cleared and is now in Wi-Fi pairing mode which should be a multi-colored rotation.
After a moment or two, your glowcose will begin changing colors once again. This indicates 'pairing mode'.
Use your mobile device to connect to the WiFi network named “GLOWCOSE”.
If your mobile device does not pop up with the glowcose setup page after connecting to the GLOWCOSE network, use your browser (chrome, safari, etc) and visit any website (glowcose.com) or enter 192.168.4.1 into the URL bar.
Click "Configure Glowcose"
It may take a a few seconds for the Configure Glowcose page to display while it searches for available networks.
Select your home WiFi network and enter the password. Use your unique 6 digit Device Connection Code from Step 3 and enter it into the Device Code field.
If you see the High, Target, and Low mg/dl values ignore them as the will now be handled in the web app.
Click "Save"
Glowcose will remember your WiFi credentials and connect automatically when moved within range of your WiFi Network. Take a look at the FAQ page for tips, information, and troubleshooting help.
Use the following video for steps 8 - 11 or the guide below.
1. Make sure your device is ON.
2. Press and hold the button on the rear of your glowcose for 10 seconds.
3. Three quick red flashes will indicate a successful reset.
After a moment or two, your glowcose will begin changing colors once again. This indicates 'pairing mode'.
Use your mobile device to connect to the WiFi network named “GLOWCOSE”.
If your mobile device does not pop up with the glowcose setup page after connecting to the GLOWCOSE network, use your browser (chrome, safari, etc) and visit any website (glowcose.com) or enter 192.168.4.1 into the URL bar.
If you have completed the prior steps you should now see "Connected" and your home networks name.
Click "Info"
Scroll down and hit the "Update" button.
IMPORTANT! - This process takes 2-6 minutes please do not unplug your device until complete.
Your glowcose should blink green, then alternate red blue, followed by blinking green again. Once completed your glowcose should now match your CGM Color.
Matching CGM colors can be verified at glowcose.io.
